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<span class="date moment">2015-05-26</span>
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<a href="/categories/%E5%B7%A5%E4%BD%9C%E7%AD%86%E8%A8%98">工作筆記</a>
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<p>上週某天我放假，但是收到工單系統的通知郵件，群暉的NAS 又發生問題了</p>
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<p>不過因為放假嘛，當然沒有去理他 <img src="http://wp.cowbay.org/wp-content/plugins/wp-emoji-one/icons/1F61D.png" alt="" />，反正公司還有同事在，可以處理</p>
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<p></p>
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<p>昨天上班後，巡了一遍工單系統，看看有啥特殊狀況，順便了解一下群暉這台 NAS 又怎樣了</p>
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<p>發現因為網域同步出問題，，所以同事去設定了網域自動更新的功能，結果造成網域內的使用者無法正常開啟共享資料夾</p>
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<p>
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> 最近發現NAS並不會自動更新網域上新增的帳號(有加入網域)，所以進到系統檢查發現如附圖處，有一個可以自動更新帳號與群組的設定，在選擇每週每天凌晨00:00自動更新後，系統出現要我輸入帳號密碼的設定，輸入完卻造成網域上的帳號都連線不到這台NAS的共用資料夾，趕快重新加入網域並將備份的環境檔還原。請問這是甚麼原因
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</p>
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<p>群暉的網域功能向來都是半殘的狀態，上次也發生過在網域內刪除了某個使用者帳號，如果這個使用者帳號有被設定ACL，那下次再動到這個ACL的時候，就會發生問題</p>
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<p>假設共享資料夾叫folder ，設定了 acl ，讓 domain user AA,BB,CC 各自擁有讀取、寫入、讀取的權限</p>
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<p>如果在網域內刪除了 BB這個使用者，然後要在 folder 的 ACL 設定中加入 DD 只有讀取權限時，因為 BB 已經不存在網域內，所以這時候要儲存ACL設定就會發生錯誤</p>
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<p>然後呢，這個問題也是我測試出來跟群暉說的…一開始群暉的回答是這樣的
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> 從您的log中我們發現到一些訊息：
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>
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>
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> NAS4100 entry.cgi_SYNO.Core.ACL[1].set[13854]: synoacl_ace_from_str.c:127 to id failed: [DOMAIN\BB]
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>
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> NAS4100 entry.cgi_SYNO.Core.ACL[1].set[13854]: acl.cpp:557 failed to convert acl str[0x1D00]
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>
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> NAS4100 entry.cgi_SYNO.Core.ACL[1].set[13854]: acl.cpp:742 failed to set acl file property
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>
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>
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> 而有可能與 Time Backup套件有相關連，請您嘗試以下操作：
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>
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>
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> - 請您先暫時停用 Time Backup 的功能
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>
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>
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> - 重複您在資料夾：管理部–>業務合約
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>
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>
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> 欲設定的使用者 DOMAIN\BB 的權限
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>
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>
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> 若狀況還是一樣，煩請您依照以下步驟進行設定，我們將連線到您的 DiskStation 進行檢查：
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</p>
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<p>雖然這個資料夾沒啟用 time backup 功能，但是至少這個客服有抓log出來看到是 acl 那邊有問題，進而觸發我去檢查ACL設定的想法，最後終於確認是帳號刪除後，NAS沒有同步的狀況</p>
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<p>但是這次同事反應的問題，雖然有點類似，都是跟網域同步有關，但是群暉的客服是怎麼回答的呢？
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> 1.請檢查您的預設閘道器(gateway)及網域名稱伺服器(DNS)設定是否有誤。 (在控制台> 網路> 一般頁面檢查)，通常預設閘道器為您區網中路由器或IP分享器的IP位址，網域名稱伺服器您可以設定為8.8.8.8(此為Google的公用DNS伺服器)，一般家用環境在代理伺服器這個選項，不需打勾。
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>
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>
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>
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>
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>
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> 2.請前往 控制台 > 網路 > 網路介面 > 區域網路 > IPv6 將IPv6設定為關閉; 在IPv4的頁面，如果有啟動Jumbo Frame的項目，請關閉。
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>
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>
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>
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>
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>
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> 3.如果問題還是存在，請再重新將錯誤訊息截圖給我們。
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</p>
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<p>我很好奇， domain account 同步失敗，跟 gateway 有什麼關係？？</p>
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<p>倒是跟DNS 有關連沒錯，可是在網域環境中，並不是把DNS指向 8.8.8.8 ，應該要先指向 Domain Controller 才對！</p>
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<p>你群暉的客服到底是懂不懂啊？</p>
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<p>再來，又關IPV6屁事？？跟 Jumbo Frame 又有啥關係？？</p>
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<p>就算退一萬步來說，真的是因為 IPV6 / Jumbo Frame 造成的錯誤，那你群暉的客服也應該跳出來說明為何其他家的設備就不會有問題</p>
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<p>唯獨你群暉的NAS 會因為IPV6 / Jumbo Frame 去影響網域帳號認證？(怎麼想都是風馬牛不相干…)</p>
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<p>禮拜五早上發信，禮拜一下午五點多才收到回信，回答的內容又讓人如此啼笑皆非</p>
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<p>我真的不知道該對群暉的客服還抱有什麼樣的期望了…</p>
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<p> </p>
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<h2 id="span-style-color-ff0000-只能建議-如果你是個人用戶-沒有網域環境-很少使用到客服的-支援-那群暉的界面的確是滿容易上手-span"><span style="color: #ff0000;">只能建議，如果你是個人用戶，沒有網域環境，很少使用到客服的「支援」，那群暉的界面的確是滿容易上手</span></h2>
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<h2 id="span-style-color-ff0000-如果你是企業使用-又有網域-需要用到acl-想要客服快速回應-千萬不要用群暉的產品-span"><span style="color: #ff0000;">如果你是企業使用，又有網域、需要用到ACL，想要客服快速回應，千萬不要用群暉的產品！</span></h2>
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<h2 id="span-style-color-ff0000-如果你是企業使用-又有網域-需要用到acl-想要客服快速回應-千萬不要用群暉的產品-span-1"><span style="color: #ff0000;">如果你是企業使用，又有網域、需要用到ACL，想要客服快速回應，千萬不要用群暉的產品！</span></h2>
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<h2 id="span-style-color-ff0000-如果你是企業使用-又有網域-需要用到acl-想要客服快速回應-千萬不要用群暉的產品-span-2"><span style="color: #ff0000;">如果你是企業使用，又有網域、需要用到ACL，想要客服快速回應，千萬不要用群暉的產品！</span></h2>
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<h2 id="span-style-color-ff0000-很重要-所以要說三遍-span"><span style="color: #ff0000;">（很重要，所以要說三遍）</span></h2>
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<h2 id="span-style-color-ff0000-不管是打電話-email-填啥技術支援表格-都可以讓你培養出望穿秋水的耐心-span"><span style="color: #ff0000;">不管是打電話、email、填啥技術支援表格，都可以讓你培養出望穿秋水的耐心！！</span></h2>
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<h2 id="span-style-color-ff0000-看到客服的回信-會讓你深深讚嘆現在客服人員的-專業素質-以及客服人員的-養成訓練-到底是怎麼辦的-span"><span style="color: #ff0000;">看到客服的回信，會讓你深深讚嘆現在客服人員的「專業素質」以及客服人員的「養成訓練」到底是怎麼辦的！！</span></h2>
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<p> </p>
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<p> </p>
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<p> </p>
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<p> </p>
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<p> </p>
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<a href="/tags/nas">NAS</a>
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<a href="/tags/%E5%AE%A2%E6%9C%8D">客服</a>
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<a href="/tags/%E7%BE%A4%E6%9A%89">群暉</a>
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