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<span class="date">04 December</span> <span> / </span>
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<a href="https://github.com/changchichung" title="Posts by Eric Chang" rel="author">Eric Chang</a>
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<h1 class='entry-title'> [雜念] 群暉 Synology NAS DS 415&#43; 誇張的維修費用</h1>
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<p>前幾天公司的一台 Synology DS 415+ 發生異常</p>
<p>注意到的時候,四顆硬碟燈號都不斷的在閃爍</p>
<p>但是已經無法登入系統</p>
<p>重開機之後更慘,四顆硬碟燈號全部橘燈恆亮</p>
<p>底下的電源藍燈不斷的在閃爍</p>
<p>雖然我一再表示不希望送修了</p>
<p>一來是已經過保二來是DS415+ 本身就有intel bug三來是因為對synology的NAS 實在沒有愛&hellip;</p>
<p>不過主管還是希望能夠先問群暉維修的費用多少</p>
<p>登入 account.synology.com 之後早上10:40 發了一張ticket</p>
<p>請群暉提供RMA 流程</p>
<pre><code>線上運作時發現四個硬碟燈號同時都在快速閃爍重新開機後STATUS 藍燈持續閃爍,四個硬碟燈號都是橘燈恆亮。
進線客服詢問,把硬碟拔出來,空機開機還是一樣的狀況。
請協助提供RMA 流程,謝謝!
</code></pre>
<p>然後「當天」下午 17:40 ,客服回信了</p>
<p>嗯,一封郵件要等七個小時才回信&hellip;效率真是高啊!</p>
<p>客服表示</p>
<pre><code>DS415提供原廠保固2年Synology針對此型號有額外增加1年的保固期限因此產品為3年保固產品
根據產品的序號目前機器是過保的狀態,為確認目前產品是否仍在保固內,請問您是否還保有當初的購買證明呢?
若產品還在保固內我會儘速替您申請機器RMA的程序
若產品確認是過保狀態我會替您查詢目前最新更換DS415+主機板的報價供您參考
</code></pre>
<p>產品已經過保了,就算用手邊的購買證明去算保固日期也是一樣</p>
<p>所以請群暉客服直接提供維修主機板的報價</p>
<p>然後隔天收到回信了</p>
<pre><code>稍早跟物料人同仁確認目前DS415+的PCBA是還有庫存的主板報價是新台幣 $15,232(郵寄費 $100NTD)
由於主機板是整項產品單價最高的零件,一般我們會建議使用者若有更換的需求,轉考慮同等級新機種其實會比較划算.
以上資訊供您參考非常感謝您對Synology產品的支持
</code></pre>
<p>嗯哼,一台當初購買價格不過<strong>一萬七千多</strong>的設備,維修報價是<strong> 15232</strong> ,還有什麼好說呢?</p>
<p>這個客服也很直接說了,<strong>考慮換新機種比較划算</strong>,所以就不維修了</p>
<p>只是這個型號(DS-415+)的NAS ,當初一共採購了四台</p>
<p>我到這邊不到一年維修了兩台更換了兩次硬碟重建了三次RAID</p>
<p>群暉吶&hellip; Synology 吶&hellip;本來以為可以是真正的「台灣之光」的廠商吶..</p>
<p>只是這將近十年下來的經驗&hellip;</p>
<p>我以後如果不是用「國際」大廠的NAS不然就是會自己搞 FREENAS 之類的opensource 系統了吧&hellip;</p>
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