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<title> [雜念] 群暉 Synology NAS DS 415+ 誇張的維修費用 | MCの飄狂山莊㊣</title>
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<h3><a href="/post/synology-ds415-repair-cost/">[雜念] 群暉 Synology NAS DS 415+ 誇張的維修費用</a></h3>
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<div class="meta">
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<span class="date moment">2018-12-04</span>
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<span class="author"><a href="/author/eric-chang">Eric Chang</a></span>
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<p>前幾天公司的一台 Synology DS 415+ 發生異常</p>
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<p>注意到的時候，四顆硬碟燈號都不斷的在閃爍</p>
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<p>但是已經無法登入系統</p>
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<p>重開機之後更慘，四顆硬碟燈號全部橘燈恆亮</p>
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<p>底下的電源藍燈不斷的在閃爍</p>
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<p>雖然我一再表示不希望送修了</p>
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<p>一來是已經過保，二來是DS415+ 本身就有intel bug，三來是因為對synology的NAS 實在沒有愛…</p>
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<p>不過主管還是希望能夠先問群暉維修的費用多少</p>
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<p></p>
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<p>登入 account.synology.com 之後，早上10:40 發了一張ticket</p>
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<p>請群暉提供RMA 流程</p>
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<pre><code>線上運作時，發現四個硬碟燈號同時都在快速閃爍，重新開機後，STATUS 藍燈持續閃爍，四個硬碟燈號都是橘燈恆亮。
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進線客服詢問，把硬碟拔出來，空機開機還是一樣的狀況。
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請協助提供RMA 流程，謝謝！
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</code></pre>
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<p>然後「當天」下午 17:40 ，客服回信了</p>
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<p>嗯，一封郵件要等七個小時才回信…效率真是高啊！</p>
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<p>客服表示</p>
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<pre><code>DS415提供原廠保固2年，Synology針對此型號有額外增加1年的保固期限，因此產品為3年保固產品．
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根據產品的序號目前機器是過保的狀態，為確認目前產品是否仍在保固內，請問您是否還保有當初的購買證明呢？
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若產品還在保固內我會儘速替您申請機器RMA的程序．
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若產品確認是過保狀態，我會替您查詢目前最新更換DS415+主機板的報價供您參考
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</code></pre>
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<p>產品已經過保了，就算用手邊的購買證明去算保固日期也是一樣</p>
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<p>所以請群暉客服直接提供維修主機板的報價</p>
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<p>然後隔天收到回信了</p>
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<pre><code>稍早跟物料人同仁確認目前DS415+的PCBA是還有庫存的．主板報價是新台幣 $15,232(郵寄費 $100NTD)
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由於主機板是整項產品單價最高的零件，一般我們會建議使用者若有更換的需求，轉考慮同等級新機種其實會比較划算．
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以上資訊供您參考，非常感謝您對Synology產品的支持．
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</code></pre>
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<p>嗯哼，一台當初購買價格不過<strong>一萬七千多</strong>的設備，維修報價是<strong> 15232</strong> ，還有什麼好說呢？</p>
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<p>這個客服也很直接說了，<strong>考慮換新機種比較划算</strong>，所以就不維修了</p>
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<p>只是這個型號(DS-415+)的NAS ，當初一共採購了四台</p>
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<p>我到這邊不到一年，維修了兩台，更換了兩次硬碟，重建了三次RAID</p>
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<p>群暉吶… Synology 吶…本來以為可以是真正的「台灣之光」的廠商吶..</p>
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<p>只是這將近十年下來的經驗…</p>
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<p>我以後如果不是用「國際」大廠的NAS，不然就是會自己搞 FREENAS 之類的opensource 系統了吧…</p>
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